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How It Works?

Step 1: Get Suitable Photos. 

The likeness of your custom head or mask depends on the quality of the photos you submit. In order to take good photos for your custom order make sure that you take them indoors where the lighting is even and you use a flash. You can smile or pull a face, but make sure that you have your mouth closed. Also, if you are wearing glasses, remove them. 

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You can find out more about our Photo Guidelines

If you are not sure your photos are suitable, you can email them to us. We'd be happy to advise you. 

Step 2: Place Your Order.

Select the product you would like to get and upload your images on the product page. If you are having issues with uploading your images through the website, just skip this step and email them to sales@ThatsMyFace.com. If you have any comments about your order, would like to request a specific hairstyle or hair color, make sure to leave a note in the Comments box on the product page. 

If you have any questions during this process, you can visit our FAQ section, call us at +1 503 608 4616 or simply email us.

Step 3: Wait For The Previews. 

Once your order is placed and we have your images, our designer is going to create computer-generated previews of your head or mask. Don't worry, if we don't think your photos are suitable, we will contact you and ask you to take new ones.

Make sure to check your inbox (and sometimes your SPAM or Junk mail as well) for an email from sales@ThatsMyFace.com containing the previews. If we do not hear from you within 24-hours of sending you the previews (or 12-hours if you select 1 week priority production), we will assume that you are happy with your previews and begin production. 

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If you are not happy with the previews, you have 24-hours (or 12-hours if you purchased 1 week priority production) to let us know. You can request modifications or cancel your order for a full refund, providing that you contact us in the above mentioned time frame. Please read our Money Back Guarantee to find out more.

Step 4: Production and Shipping. 

Once your order is in production, we can no longer modify it. Manufacturing time depends on the product and selected manufacturing speed - it can vary from 1 to 3 weeks. To check the status of your order, you can email us with your order number and we will send you an update.

We will also email you the tracking information once your order has shipped.  

Step 5: All Done! Enjoy Your Order!

Now that you have your custom action figure and have assembled it, all you need to do is to enjoy it!

If you would like to share the images of your custom order, please send them to sales@ThatsMyFace.com. We would love to see them and with your permission share them on our social media. 

Have fun playing with yourself! 

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